- Office 365 For Mac Support Phone Number
- Microsoft 365 Customer Support
- Microsoft Office 365 For Mac Customer Support Phone Number Phone Number
- Microsoft Office 365 For Mac Customer Support Phone Number Free
- Microsoft Office Mac Support Phone Number
- The best Microsoft Office phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a Microsoft Office rep, reminders when the call center opens, tips and shortcuts from other Microsoft Office customers who called this number.
- Help and support for the Microsoft Outlook app on PC, Mac, and mobile. Find how-to articles, watch video tutorials, and get the most out of your Office 365 subscription.
- Help and support for the Microsoft OneDrive app on PC, Mac, and mobile. Find how-to articles, watch video tutorials, and get the most out of your Office 365 subscription.
Get help with choosing a Microsoft product, or ask about a previous purchase from the online or physical shop. Disability Answer Desk The Disability Answer Desk is where people with disabilities can get support with Microsoft products and accessibility features. The Office apps available from the Mac App Store provide the very latest version of Office on the Mac. Word, Excel, PowerPoint, and Outlook require an Office 365 subscription to activate. OneNote and OneDrive do not require an Office 365 subscription, but some premium features may require an Office 365 subscription.
With every Microsoft Office 365 Enterprise, Business, Education, and Government subscription, Microsoft Support provides global technical, pre-sales, billing and, subscription support. Support is available both online through the Office 365 portal and by telephone for both paid and trial subscriptions. For more information, see Office 365 Support Options.
Authorized administrators can use the Office 365 portal to submit service requests online, access support telephone numbers, and view all open and recently closed service requests. Service requests submitted in the Office 365 portal can be reopened for up to 14 days after the request has been closed. For instructions, see Contact Office 365 for business support.
The O365 technical support team troubleshoots only those issues that are related to Office 365. Issues that originate in customer networks fall outside of the Office 365 support boundaries, and in these cases, customers must either work with their networking team or the engage the Microsoft Networking team for assistance.
Community and self-service support options
Self-service support is available for all Office 365 plans, and includes troubleshooting tools and videos, help articles and videos, as well as forums and wikis in the Office 365 community. For more information about self-service support resources, see the Help and training service description.
Pre-sales support
Pre-sales support for Office 365 provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs. In addition, pre-sales support can help you find a Partner, and purchase and sign up for a trial. You can call during local business hours, Monday through Friday. Pre-sales support can be accessed using the same phone number as with technical support. The support telephone number can be found on the Office 365 portal of the free trial. For instructions, see Contact Office 365 for business support.
Billing and subscription management support
Assistance for billing and subscription management issues is available online or by telephone during local business hours, Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Office 365 portal. For instructions, see Contact Office 365 for business support.
Here are some examples of billing and subscription management issues:
- Signing up for a trial or purchasing a subscription
- Converting from a trial subscription to a paid subscription
- Understanding the bill
- Renewing a subscription
- Adding or removing licenses
- Canceling a paid subscription
Technical support
Technical support for Office 365 subscriptions provides assistance with basic installation, setup, and general technical usage. Some examples of these issues are listed in the following table.
Support Category | Examples |
---|---|
Installation and setup | Exchange Online: Office 365 mailbox migration Recipient configuration (mailbox permissions, configuring mail forwarding, configuring shared mailbox) Autodiscover configuration SharePoint Online: Permissions and user groups Configuration of external users Skype for Business Online: Installation and creating contacts Microsoft Office 365 ProPlus: Installation and setup assistance |
Configuration | Service configuration failure issues Provisioning issues Domain setup and re-delegation Service configuration issues Single sign-on (SSO) Active Directory synchronization |
Note
You can learn how to contact technical support here: Contact Office 365 for business support.
Technical Support for Office 365 does not include troubleshooting third-party services or add-ins. Learn about finding answers from other customers in the Microsoft Community.
Technical support case handling
Microsoft assigns a severity level to a case when it is opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.
Severity Level | Operations and Support Description | Examples |
---|---|---|
Sev A (Critical) | One or more services aren't accessible or are unusable. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. Multiple users or services are affected. | Widespread problems sending or receiving mail. SharePoint site down. All users can't send instant messages, join or schedule Skype for Business Meetings, or make Skype for Business calls. |
Sev B (High) | The service is usable but in an impaired fashion. The situation has moderate business impact and can be dealt with during business hours. A single user, customer, or service is partially affected. | Send button in Outlook is garbled. Setting is impossible from EAC (Exchange Admin Center) but possible in PowerShell. |
Sev C (Non-critical) | The situation has minimal business impact. The issue is important but does not have a significant current service or productivity impact for the customer. A single user is experiencing partial disruption, but an acceptable workaround exists. | How to set user password that never expires. User can't delete contact information in Exchange Online. |
Technical support initial response times
Initial response time is based on the severity levels described above and the type of Office 365 subscription. The response time objectives are described in the following table.
Severity Level | Office 365 Business Essentials1 Office 365 Business1 Office 365 Business Premium1 | Office 365 Enterprise E12 Office 365 Enterprise E32 Office 365 Government G22 Office 365 US Government E32 Office 365 Education2 | Office 365 Enterprise F12 Office 365 US Government K12 | Elevated Support Options3 |
Sev A (Critical) | Available: 24/74 Response time: one hour | Available: 24/74 Response time: one hour | Available: 24/74 Response time: one hour | Available: 24/74 Response time: one hour |
Sev B (High) | Available: business hours Response time: no commitment | Available: 24/74 Response time: next day | Available: 24/74 Response time: next day | Available: 24/74 Response time: 2 hours |
Sev C (Medium) | Available: business hours Response time: no commitment | Available: 24/74 Response time: no commitment | Available: 24/74 Response time: no commitment | Available: 24/74 Response time: 4 hours |
Note
1 Business plans include business hours support for all non-critical issues and 24/7 phone support from Microsoft.
2 Enterprise plans include 24/7 phone support from Microsoft for all issues.
3 For descriptions of the elevated support options, see Additional support options.
4 Calls and service requests are handled 24 hours a day, seven days a week in most countries and regions.
2 Enterprise plans include 24/7 phone support from Microsoft for all issues.
3 For descriptions of the elevated support options, see Additional support options.
4 Calls and service requests are handled 24 hours a day, seven days a week in most countries and regions.
Support for standalone plans
Support for paid standalone plans is handled with the same level of support and response time objectives as Office 365 plans in the Enterprise service family. For a list of standalone plans, see Standalone services.
Technical support languages
Depending on the location and language, support engineers are available during most regional business hours and, in several cases, on a 24-hour basis. For more information, see International Phone Numbers and Office 365 Support Options. If additional translation assistance is required, support engineers can remain on the line and arrange for a translator to join the call.
Shared support responsibilities
Microsoft understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users.
Administrator role and responsibilities
People with Office 365 administrator roles are the only ones in the customer's organization authorized to access the Admin section of the Office 365 portal and to communicate directly with Microsoft about Office 365 service requests.
With Office 365 Enterprise and Office 365 Business plans, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators. For more information about the types of administrator roles, see Assigning admin roles.
The administrator is:
- Responsible for service administration and account maintenance.
- The primary contact that sets up and supports each service user.
- Authorized to submit service requests to Microsoft.
The administrator's role is to:
- Provide user account setup and configuration to allow users access to the services.
- Address client connectivity, client software, and mobility installation issues.
- Address service availability issues within the customer's organizational span of control.
- Use Microsoft's self-service support resources to resolve support issues.
The administrator is expected to provide initial assistance for the customer's users. However, if the administrator is unable to resolve issues with the help of self-service support resources, he or she should contact Technical support.
Microsoft support role
Microsoft support's role is to:
- Troubleshoot and provide technical guidance for customer issues and escalations.
- Gather and validate information related to specific service requests.
- Provide issue coordination and resolution management.
- Maintain communication with the administrators to help ensure that issues are addressed on an ongoing basis.
- Provide assistance with licensing, invoicing, and subscription inquiries.
- Provide assistance with purchasing and trial inquiries.
- Continually gather customer feedback on how to improve the service through surveys.
Additional support options
Elevated support options
While the support services included with Office 365 meet the needs of many customers, customers with more advanced requirements or complex environments should consider paid support options from Microsoft. These elevated support offers include quicker response objectives, the ability to set issue severity level, and access to additional technical resources and support account management.
![Microsoft Office 365 For Mac Customer Support Phone Number Microsoft Office 365 For Mac Customer Support Phone Number](/uploads/1/2/6/4/126406198/403990271.png)
Examples of elevated support include:
- Service update management
- End-to-end support for clients and services
- Reactive and advisory services from advanced engineers
- Incident management and on-site workshops
![800 800](/uploads/1/2/6/4/126406198/130582613.jpg)
Office 365 For Mac Support Phone Number
There are several types of additional support services available:
- For options for large enterprise customers looking for a full-lifecycle service to support their move to Office 365, see Microsoft Services for Office 365.
- For options for large enterprise customers looking for a managed support service that covers both Office 365 and on-premises technologies required to access the online service, see Premier Support.
- For options for smaller enterprise customers in the United States, Canada, and the United Kingdom, see Professional Direct Support.
Partners
You can select a Microsoft partner and delegate administrative functions, including creating service request tickets. For more information, see the Partners service description and Add, change, or delete a subscription advisor partner.
Developers
Developers can learn more about developing Office and SharePoint applications for Office 365 at the MSDN Microsoft Developer Network. Developer support is available through online blogs and forums in the developer community, through Premier or Partner support resources, or directly through Microsoft. For links to developer support options, see Support Resources.
Note
Microsoft 365 Customer Support
The Office 365 team does not support scripts (for example, scripting techniques like JavaScript, VBScript, and so on, or VBA). If you need assistance with scripts, contact Microsoft Support. For Office applications usage support, see Support options for Microsoft Office application issues for Office 365 subscribers.
Volume licensing
If you have already purchased licenses from Microsoft under a volume licensing program, here's where to go for support:
- For support related to licenses and locating keys, go to the Volume Licensing Service Center.
- For technical support, see Technical support.
- For billing questions, see Billing and subscription management support.
- For general information about volume licensing, go to Volume Licensing.
Feature availability
To view feature availability across Office 365 plans, see Office 365 platform service description.
This article covers frequently asked questions about the availability of Office from the Mac App Store, and the differences between downloading Office apps directly from Microsoft.
Microsoft Office 365 For Mac Customer Support Phone Number Phone Number
Starting in January 2019, the following Office applications are available for download from the Mac App Store: Word, Excel, PowerPoint, OneNote*, and OneDrive*.
Microsoft Office 365 For Mac Customer Support Phone Number Free
* These apps were also available from the Mac App Store in previous years.
Microsoft Office Mac Support Phone Number
- What version of Office is available from the Mac App Store?The Office apps available from the Mac App Store provide the very latest version of Office on the Mac. Word, Excel, PowerPoint, and Outlook require an Office 365 subscription to activate. OneNote and OneDrive do not require an Office 365 subscription, but some premium features may require an Office 365 subscription.
- Is this the same as Office 2019?No. Office 2019 is the one-time purchase, non-subscription product (also known as perpetual). An Office 365 subscription provides always up-to-date versions of Office apps and access to additional premium features and services. The apps available in the Mac App Store are not compatible with Office 2019 licenses.
- I currently own Office 2016 for Mac and want to upgrade my version of Office. Should I download Office from the Mac App Store?If you own the older perpetual release of Office, you can download the new version of the apps from the Mac App Store, and purchase a new Office 365 subscription using the in-app purchase option. In-app purchase offers include Office 365 Home, and Office 365 Personal. Your license from the perpetual release of Office will not work with the app versions from the App Store. Click here to learn about Office 365 subscriptions and pricing.
- I already have an Office 365 subscription, and the Office apps are already installed on my Mac. Do I need to do anything?No. It's likely that you installed Office directly from Microsoft. The Microsoft AutoUpdate app will keep your existing apps up-to-date. The apps in the Mac App Store do not provide functionality beyond what you have today.
- If I download Office from the Mac App Store, do I still use Microsoft AutoUpdate to get updates?Microsoft AutoUpdate is only used to get updates for apps that you download directly from Microsoft. If you download Office from the Mac App Store, then the App Store will provide you with future updates of Office. You may have other Microsoft apps installed on your Mac, and AutoUpdate will continue providing updates just for those apps.
- Can I have multiple versions and builds of Office installed on my Mac?No. Office 365, Office 2019, and Office 2016 use the same application and file names. To see which version of Office you have installed on your Mac, open one of the apps, and look at the License text in the About dialog.
- Can I get Office Insider builds from the Mac App Store?No. The Office apps in the Mac App Store are production releases. Insider builds must be downloaded directly from Microsoft.
- How do I cancel my Office 365 free trial that I purchased through the Mac App Store?To cancel your Office 365 free trial that you purchased through the Mac or iOS App Store, follow the instructions on this page: View, change, or cancel your subscriptions.This link redirects to the App Store, so please open this link on a Mac, iPad or iPhone.